Analytics is one of those technologies that is changing the way companies do business. While call centers have been using them for some time – to detect problematic calls or pinpoint the causes of customer churn – many other types of industries have found value in analytics.
The Internal Revenue Service (IRS), for example, has been using analytics to combat tax fraud for years. The solutions can search for patterns and look for “breaks” in the pattern: a claim filed immediately when the taxpayer normally files on the deadline, for example, or a telephone number that doesn’t match an address. Fraud detection processes that used to be done manually (which meant that much was missed) can now be carried on by computers running analytics solutions, and these systems can uncover evidence of fraud that humans would be likely to miss....Read More
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Stefania Viscusi 
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