Need a Cloud Contact Center Solution? Ask a Consultant - TMCnet's Cloud Communications eNews

Featured Articles » Need a Cloud Contact Center Solution? Ask a Consultant When seeking a contact center solution, especially with today's crowded market, the process can be a touch overwhelming to say the least. With the popularity of the cloud contact center model comes the myriad of offerings the market presents, but with a helping hand wading through the sea of solutions doesn't have to be such a daunting task. » 3 Reasons the CEO Should Set the Tone for the Cloud Contact Center Does your CEO fully support the investment in customer service? It's a complex question as every company leader may claim the customer is important, but whether or not they support the concept is practice is seen in the dollars spent. If the cloud contact center is nothing more than two people and a phone, one may not buy that the customer experience is important to company leadership. Sponsored by: ThinkingPhones WEBINAR: The Killer Productivity Plan: How to Use Cloud Communications to Get More Done Wednesday, July 8, 2015 TIME: 11:00am ET/ 8:00am PT In this free, 45-minute webinar, learn how with one log-in, team members can access the power of contextual intelligence, SMS business texting, and more from their home office (or the grill). To put managers at ease, cloud communications delivers beachside access to calling analytics and IM/presence. Reclaim the summer and get your Q3 numbers back on track. What Attendees will learn: How to foster a collaborative and disparate team How to connect remote employees in a meaningful way How to provide actionable insights to management and employees » Video Conferencing Platform Based On Interoperable Cloud Services Thanks to the various ways that we can stay connected these days, we find a lot of employees working from home, often not even in the same state as the company, working from their hotel room, or pretty much from anywhere as they are constantly on the go. » Connecting to the Cloud with 'Visual Wiring' Building scalable and reliable M2M applications seems like it should be easy, but in reality, it is practically and technically difficult. Key requirements include the ability to capture sensor data, to send that data to the cloud, to process the data, and then to present the results to users. Top Stories » Windy City Takes on Cloud: New Tax on Streaming Media, SaaS and PaaS » Wheelings & Dealings: Cloud Technology Partners Scores $3.5 Million Funding Round to Scale Out Operations » Cloud Analytics Initiative to Bring Automation to Smart Home » Red Hat Announces New Tools to Manage Cloud Operations TMCnet Free Premium Content » Market Leadership Assessment: Empowering Today's Diverse Workforce through Cloud Communications » How a Cloud Phone System Benefits Multi-Site Businesses » 7 Business Benefits of moving to Cloud Featured Channels » Cloud Computing - Columns » Cloud Computing - Features » Cloud Contact Center Advertise With Us General advertising Info: Click here Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.     RESOURCES   Whitepapers Publications Videos Events Webinars Blogs Free eNewsletters

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