Many contact centers recently have been moving to cloud-based dialing solutions. This broadly follows the trend toward the cloud — software of all types is moving to the cloud.
But does the cloud make sense for predictive dialing software?
There are reasons why software is moving to the cloud generally: a small monthly cost instead of a larger up-front cost, maintenance and upgrades are managed by the host, and cloud-based systems don’t come with lock-in...Read More
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