Health Care Call Centers Still Seeing Long Waits - TMCnet's Cloud Communications eNews

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ITEXPO Miami 2015 West begins in: 1 Day. REGISTER NOW!   Featured Articles » The Fitzgerald Law Firm Stays Connected Using Toshiba's VIPedge Cloud Telephone Solution » Cloud-based Workforce Management Expands Call Center Labor Options and Reduces Costs » Digium Adds Master Agent, Jenne to Distribute Switchvox Cloud » Voxox Readies Cloud Phone Announcement for ITEXPO Miami   Sponsored By: ITExpo ITEXPO Conference: January 27 - 30, 2015 Exhibits: January 28 - 30, 2015 Miami Beach Convention Center Register Today / Exhibit & Sponsor [Discover] The Next Frontier in Communications Discover Communication Tools that Dramatically Increase Productivity while Reducing Total Cost. New tools to improve customer engagement Hosted communications to improve services and reduce TCO Web-based applications to empower the mobile workforce SDN, NFV, UC, WebRTC, SIP, SBCs and More   Top Stories » Most Federal IT Teams Want the Cloud, But Are Getting Cold Feet » Cloud Master Agent Agreement Extended via New Partnership » Sky's the Limit: Tadiran Weighs in on UC, Cloud Markets » Alcatel-Lucent Helps Etisalat Move Networks to the Cloud with NFV-based Wireless Control   From The Expert Corner January 26, 2015 Health Care Call Centers Still Seeing Long Waits By Oliver VanDervoort Contributing Writer While most of the talk coming out of state health care call centers has been talk about how much better things are going than they did back in 2013 and the beginning of 2014, there are a number of state exchange call centers that are still encountering issues that are plenty frustrating. In Massachusetts, the problems with the health care exchange call center are so big that the state has actually extended the deadline for citizens to enroll. One report says that as many as 33,000 people have been calling in the last few days, all with issues they cannot solve using the official website. Those calling have apparently been getting a message that thanks them for their patience and tells them their call will be answered “shortly.” The call center says the average wait time was between 15 and 30 minutes and as much as 42 percent of the callers either hung up before they talked to anyone, or they were actually disconnected. Read More Read more about Cable, Satellite, Information Technology   Featured Video Cloud Expo 2014 Interview with Outsystems   TMCnet Free Premium Content » Deliver Superior User Experiences With A Cloud-Based DNS Service » 6 Questions For a Prospective Cloud Service Provider » Working Securely with Cloud Operators   Featured Channels » Cloud Call Center Resource » Cloud Computing - Features » Cloud Contact Center   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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