Fax is not going away and securing your fax communications is more important than ever. Move from the traditional to the contemporary. Take global desktop faxing to the cloud to improve efficiency and compliance . To learn more, sign up for our webinar series today.
October 06, 2014
Genesys to Celebrate Customer Experience Day
Cloud Call Center Resource Contributing Editor What’s the best way to celebrate the customer experience? Why not launch a national event, both online and in person, which recognizes the efforts of those professionals that are truly focused on creating great customer experiences? This is the concept behind CX Day, hosted by the Customer Experience Professionals Association (CXPA).
Cloud call center solutions provider, Genesys will be on hand for the celebration. While excited about its participation, the company is quick to highlight that it celebrates CX every day. In preparation for the CX event, Genesys is counting down with its top seven blogs on the customer experience. Let’s take a look at their key topics and how the information provided could help boost activity and customer satisfaction in your environment.
The Customer Experience in the Cloud – There’s no question that a number of companies have embraced opportunities in the cloud as to improve customer engagement, lower operating costs and shift the responsibility of the infrastructure to a third party. It has also created an opportunity to develop the omni-channel experience. For the first time, multiple channels are easier to integrate and manage to better meet customer demands.
Open Standards – This type of environment allows for constant improvement, something customers have come to expect. Your focus on the customer experience needs to be constantly evolving so that when customers share their expectations, you’re nimble enough to meet them.
Technology to Enable Change – The results you get from customer feedback provide valuable information. With the right technology in place, you can take immediate action to ensure the customer experience is optimized each and every time...Read More
By 
Tidak ada komentar:
Posting Komentar