The classic comedy sketch "Who's on First?" by Abbott and Costello may hit a little too close to home for those tasked with IT resource management. With a history of operating on a “first-in, first-out” basis for support and development requests, it can seem nearly impossible to gain clear visibility on who’s on what project, when they’ll be finished and how much capacity remains untapped—much less earmark time and talent for ad-hoc projects or innovation.
If this sounds like your IT organization, you’re not alone. A recent report by Gartner (News 
- Alert) found that 60% of businesses surveyed were not taking effective measures for IT capacity planning and tracking. Only slightly more than one-third of the organizations had even general workforce visibility policies in place. Clearly, there’s a widespread need for better resource management across IT departments.
The good news? By taking a few proactive steps, you can boost transparency, efficiency and alignment of your IT resources with key business goals. See if you recognize any of these common resource management headaches—then get ready to solve them.
Overwhelming Requests for IT Resources
Most IT departments are juggling a high volume of requests for support from all facets of the business. From customer insights, to security crises, to long-term overhauls of legacy systems, ad hoc is the new status quo all too often. In addition, the lack of visibility of current projects and the resources dedicated to them result in costly backlogs, as initiatives take longer than expected while new requests pile up.
The solution? Start with a brutally honest inventory of your projects and resources as they stand now. Whether it’s as simple as a spreadsheet or as seamless as a cloud-based resource management system, it’s critical to get transparency on “who’s on first” today...Read More
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