Report: Green Buildings Are on the Rise in the Retail and Hospitality Sectors - TMCnet's Green eNews

»Green Home »Free Premium Content 6/26/2013

ITEXPO Las Vegas begins in: 60 Days. REGISTER NOW!   Featured Articles » Obama Takes Executive Actions to Address Climate Change » Report: US Tax Incentives are Not Reducing Greenhouse Gases » MIT and UC-Berkeley Study: Are Energy Efficiency Efforts Making the Grade? » Real Gas for Your Tank, from the Faucet   Sponsored By: Liveops Webinar: Re–evaluate Your Contact Center Infrastructure for Maximum ROI Monday July 8th, 2013 11:00 AM EST/ 8:00 AM PST Register Stop! Your contact center infrastructure plan is out of date! Forrester data shows that 75% of consumers move to another channel when online customer service fails. However, only 35% of brands have or are planning to integrate their customer service channels in the next 12 months. There is an undeniable disconnect in consumers' multichannel service expectations and how brands are managing and providing multichannel customer service. Did you know that: The chat channel’s high customer satisfaction ratings are right on the heels of the most preferred customer channel, voice? The ability for the agent to see cross-channel customer interactions--current and historical--has never been more important for achieving customer excellence? The best-of-breed approach to supporting a set of diverse channels has slipped in favor of having all channels integrated into a consistent suite? The ownership of social interactions, mobility and voice of the customer initiatives is being shared more than ever with the contact center? The world of contact center infrastructure planning is changing. Today's tech-savvy, smart-device addicted consumers are making sure of it. Join Forrester’s Art Schoeller, Principal Analyst Serving Application Development & Delivery Professionals and Keith McFarlane, CTO for LiveOps Platform, as they address the topics above, and discuss the best approach to re-evaluating and adjusting your contact center infrastructure plans today for a greater ROI in the long run.   Top Stories » Solar Impulse Arrives in Washington, Gears up for Final US Stop in NY » Fentress Designed Sustainable Terminal LAX Makes its Public Debut » Green Tech Industry Receives Some New Life with Wooden Battery » Champion Energy Services Signs Agreement with Lowfoot   From The Expert Corner June 25, 2013 Report: Green Buildings Are on the Rise in the Retail and Hospitality Sectors By Cheryl Kaften TMCnet Contributor More than half of retailers—and two-thirds of hoteliers—will invest in green building projects by 2015, according to a study just released by McGraw Hill Construction in partnership with Waste Management. And the percentages are even higher for green operations and maintenance. Based on a recent survey of 79 retail site owners, 30 hospitality industry owners and 22 restaurant owners, growing levels of green building activity can be expected over the next two years. The study defined a green building project as one built to LEED or another recognized green building standard; or as one that is energy-efficient, water-efficient and improves indoor air quality and/or engages in material resource conservation. Read More    Featured Videos SpinKiX Shows off Lightest Electric "Vehicle"    Featured Resources » Mobile WFM Defines Success for Next Gen Contact Centers: Using Mobile Devices to Increase Efficiency and Satisfaction » Customer Analytics: Converting Data into Insight for Superior Customer Experiences » Mastering Self-Service with Virtual Call Agents   Featured Channels » Green Technology » Smart Grid » Solar Power   Advertise With Us   General advertising Info: Click here      Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ipat39@gmail.com to adjust your preferences.