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Sponsored By: Fog Computing Conference – November 19-20, 2014 – San Jose, CA
The Fog Computing Conference will provide attendees with understanding and insight into this new phenomenon. Fog Computing–“closer to the ground” as opposed to “up there” in the cloud--is bringing computing and storage back to the Enterprise itself. It not only provides operational efficiencies beyond the concept of cloud storage and services, but further serves to offer additional security options so vital in today’s increasingly insecure work environment.
The Fog Computing Conference will focus on the most compelling trends driving the fog computing opportunity, including:
• Stream Databases
• Predictive Analytics
• Real Time Business Intelligence
• Operations Optimization
• Distributed Networks
• Dynamic Spectrum
• Edge Routing
Register Today.
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From The Expert Corner
September 22, 2014 Call Center on Demand Solutions Will Help Companies Engage with Millennials
The purchase or implementation of a call center on demand product is often framed as an economic issue. For most companies, it is just that. It’s a way to avoid having to shell out six or seven figures for a premises-based solution that will be obsolete in just a year or two. It’s also a way to bring cost-saving programs such as home-based agents or remote workers online – and a way to avoid having to keep a fully staffed IT department waiting in the wings to iron out software bugs.
While the call center on demand model is all these things, it’s also a lot more. It’s a way of easily bringing multichannel or omnichannel customer support online in an era when customers are increasingly demanding it. It’s also a way to serve the needs of the newest up-and-coming generation of customers, the millennials. Read More |
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