Use Proven Best Practices with a proactive outbound approach to increase your desired inbound activity
and increase service levels. Engage customers with relevant and valuable information, then guide them through the next steps via self-service in their preferred channel rather than flooding your contact center with inbound calls.
Attendees will learn:
February 09, 2015
More Operators Set to Staff ACA Cloud Call Centers
Contributing Writer The Affordable Care Act started its relaunch back in November. With the final few weeks of open enrollment around the corner, the Federal Health Insurance marketplace has just announced that it will be increasing the number of call center workers by as many as 40 percent to help consumers deal with the final weeks of open enrollment. The announcement came late last week and is obviously geared toward making sure there are no missteps as the enrollment period comes to an end.
According to Health and Human Services, there have been more than 7.5 million consumers who have selected a plan or reenrolled. Healthcare.gov is the website that is handling ACA enrollment for about 37 states and when all the states are combined there are more than 9.9 million people who are looking to get health coverage. That is quite a load for operators, especially when you’re talking about a large number of those people signing up late in the process as they realize they are about to run out of time...Read More
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