Latest Featured Articles At TMC's recently concluded ITEXPO Event in Miami Beach, FL to say that WebRTC in the enterprise was a hot topic would be a gross understatement. While a lot of attention was paid to the emerging value WebRTC can bring to enhancing user experiences with contact centers, its ability to enable easy-to-use and implement real-time unified communications (UC) and collaboration capabilities also was center stage. Indeed, the utility of WebRTC for a variety of enterprise applications is exploding. Budgets are tight all over, especially these days. Both customers and businesses alike need to be sure that the most is made of any investment, and discretionary dollars are harder to come by than ever before. But a new report from Contact Solutions helps businesses tell where to put a good portion of those dollars, on risk of potentially killing the brand if it's not done. This surprisingly crucial area of expense is none other than the mobile app. This has huge implications for how field service will be conducted in the coming years. Having a young field service workforce is useful given that the tools available to field service are changing rapidly, and there are new opportunities for businesses that are able to leverage these tools. Having young, tech-savvy workers makes that opportunity all the easier to seize. Sponsored By: GENBAND Distance learning - when I was in college - meant that the professor would record his class on a VHS tape and you could pick up a copy at your convenience. I would keep a log of activities related to the class and turn them in by a set date - in person. The only thing virtual about the experience was that I was doing it at a distance and didn't have to be in the physical classroom. Top Stories Featured Resources Featured Channels Advertise With Us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details. |
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