In this one-hour webinar, you’ll learn how to fully integrate mobile messaging into your customer engagement processes, using a new approach to customer service.
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TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience
December 22, 2014
Development of the customer experience is a top priority for many firms out there, and with good reason. Being able to deliver the best in customer experience improves the likelihood that customers will come back and make purchases in the future, and this ensures that the best value can be had from marketing efforts. Marketing gets customers in the door; customer experience keeps customers coming back. TNT UK, meanwhile, has recognized the importance of customer experience in its own operations, and has therefore tapped NewVoiceMedia to augment its customer experience.
NewVoiceMedia is one of the world's leading providers of cloud contact center systems, a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed without having to buy a lot of extra equipment or the like. But what drew TNT into NewVoiceMedia's purview was an interest in ContactWorld for Service with Salesforce integration, a tool that was expected to provide the necessary flexibility to help improve customer service, a development that wasn't being reached with standard, on-premise software....Read More
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