Acision Empowering Customer Care with WebRTC - WebRTC World

Latest Featured Articles » Acision Empowering Customer Care with WebRTC Customer care solutions are key to the success of any business today. Having customers who are happy and actually want to conduct business with a company is vital to survival in the competitive marketplace. » Is Ericsson's Browser a True Competitor to Chrome? Ericson recently announced the decision to relaunch its Web browser supporting WebRTC again. This provides additional Internet users access to WebRTC functionality. However, what does this mean for Chrome and WebRTC when considering the bigger picture? » As Goes the Enterprise in Real Time Communication, So Does Microsoft Skeptics might argue that Microsoft isn't fully behind WebRTC since it is quibbling over video standards by supporting H.264 over VP8, but let's face it, that's quibbling. Microsoft is, in its own words via blog posting, now working to deliver the ORTC API in Internet Explorer, plugging in voice codec support for G.711, G.722, and Opus. It is also working with open standards groups such as W3C and IETF to support scalable multiparty video conferences. » Real Time Translation Next Value-Add to Real Time Communications Microsoft has opened up its Skype Translator feature for a preview release. I don't know if that means beta or Free until we start charging, but either way it is a hot move. Real-time translation might be the next big feature for Real Time Communications (RTC), so we should all start paying closer attention. » WebRTC : Opportunities and Challenges Since its inception, WebRTC has been heralded as a disruptive technology that as the vehicle that will enable real-time communications right from a browser without plug-ins is poised to change the very nature in which we all engage in multiple and multi-media interactions. » Microsoft Announces WebRTC 1.1/ORTC Development in Internet Explorer Shijun Sun of Microsoft detailed Microsoft's commitment to include an ORTC based WebRTC capability in IE. Top Stories » Voice4Net Launches WebRTC-based RTC Client » OnSIP Announces InstaPhone Salesforce App » Report: WebRTC Services Will See Two Billion+ Users by 2019 » 3CX Adds WebRTC Gateway to Phone System Software » Oracle Cloud Marketplace Now has More than 100 Global Systems Integrators » Fingerlakes Technology Group Increases Revenue, Thanks to Calix Featured Resources » Are you Ready for 2020? » Mobile Test Automation Best Practices » 5 Things Every Workplace Should Consider As They Cope With Enterprise Mobility » Improve Patient Engagement and Profitability: Embrace Consumerism and New Technology Featured Channels » IP Communications » Conference Call Services » Workforce Optimization Advertise With Us Contact us Become a WebRTC columnist! Become a WebRTC World columnist! Want to contribute your thought leadership and expertise around this exciting new collaboration technology to a rapidly growing audience? Become a writer, blogger or columnist for the WebRTC World and this newsletter. Contact Erik Linask, Group Editorial Director, at elinask@tmcnet.com for details.

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