Interactive Intelligence Awarded Frost & Sullivan's Cloud-Based Contact Center Solutions Company of the Year, North America - TMCnet's Cloud Communications eNews

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Featured Articles » Historic Shift to Cloud within 3 Years? » Small and Medium Sized Businesses Need to Move to the Cloud » Cloud UCC: Revolution or Repackaging? » Cloud Apps for ERP, Security and Document Management Score High in Enterprise Readiness   Sponsored By:Savvis WEBINAR 2: Optimizing your cloud infrastructure for improved application performance Thursday, October 17, 2013 TIME: 9:00 AM PST/ 12:00 PM EST In many environments, workloads running in the cloud are not required 24/7, but at particular times throughout the day or through the week. Some workload demands are based on dynamic load indicators such as CPU or memory use across a set of vServers. Other workload demands are more regular, scaling up at particular times and scaling down at other times. Savvis and RackWare have collaborated to provide AutoScaling and AutoParking solutions, designed specifically to operate in the Savvis Virtual Private Data Center (VPDC). Substantial cost savings can be realized by employing policies whereby strategically timed parking and unparking, and provisioning and decommissioning of vServers happens automatically and gracefully. The result is a low overhead, easy to configure, optimization of VPDC resources, maximizing the value of VPDC architecture while minimizing costs. What attendees will learn: Automatic scaling and parking on Savvis CDC can be easily set up and modified. The significant cost savings that can be realized by leveraging the scaling flexibility of CDC. The availability and agility that can be achieved using automatic scaling and parking. Who should attend: Enterprise IT Architects Cloud Strategists and Managers Data Center Infrastructure Managers Register Today   Top Stories » Alcatel-Lucent CEO Stresses Cloud as Key to Shift Plan at NFV Research Facility Opening » BlackBerry Debuts Cloud-Based EMM Solution » Aruba Taking Wi-Fi AP Management to the Cloud » Verizon Cloud Debuts with New IaaS Platform, Object Storage Service   From The Expert Corner October 07, 2013 Tweet Interactive Intelligence Awarded Frost & Sullivan's Cloud-Based Contact Center Solutions Company of the Year, North America By Peter Bernstein Senior Editor Interactive Intelligence (News - Alert) continues to receive industry recognition for its contact center solutions innovations. Last month the Indianapolis, Ind.-based company was honored with the Frost & Sullivan (News - Alert) 2013 EMEA Contact Center Company of the Year award. And, now it has been awarded Frost & Sullivan's 2013 Cloud-based Contact Center Solutions Company of the Year, North America. According to the Frost & Sullivan award report, "Interactive Intelligence was one of the early providers of cloud-based contact center solutions, first offering a cloud service in the early 2000s, then re-architecting it and launching it as Interactive Intelligence CaaS in 2009. The level of security, reliability, experience, breadth of functionality, flexibility and minimal risk offered by Interactive Intelligence has helped support its growth in the cloud market." The award in noteworthy because it is given annually to a single cloud-based contact center vendor based on how it performs against key competitors in the areas of: Growth strategy excellence Growth implementation excellence Degree of innovation with products and technologies Leadership in customer value Leadership in market penetration Read More... Edited by Alisen Downey Read More Read more about Cable, Satellite, Information Technology   Featured Video Discussing Cloud Trends at ITEXPO with Tribeca Cloud   TMCnet Free Premium Content » Taking Collaboration to the cLOUD » IBM SmartCloud iNotes Security » What is Workforce Management in the Cloud?    Latest Blogs   Featured Channels » Cloud Hosting » Cloud Call Center - Cloud Call Center » Cloud Computing - Features   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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