Cloud Contact Center Solutions: CIO Checklist to Reap Maximum Benefit - TMCnet's Cloud Communications eNews

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Featured Articles » The Importance of the Cloud for Small Businesses Has Become Immeasurable » Is the Cloud the Future of Storage? » Small and Large Businesses Utilizing the Cloud in New Ways » Show Me the Money: Cloud Communications Cuts Costs   Sponsored By: Oracle WEBINAR: Effective Monetization Strategies for Online Digital Services   Wednesday April 24, 2013 11:00AM ET/ 8:00AM PT   SIGN UP TODAY! Digital services are transforming traditional markets. While not long ago, physical goods dominated the consumer landscape, the era of online digital services, including cloud, media, financial and information services is exponentially increasing in magnitude. Businesses and consumers alike expect digital services in a variety of contexts, and in the same format on a variety of devices and channels. The rapid growth of the digital services market presents tremendous business opportunities, but also enormous technology and business infrastructure challenges. Many digital service providers are impeded in terms of innovation and monetization of valuable content, because of heavily customized and monolithic business support systems and lack of multi-channel digital content delivery infrastructure.   What Attendees will learn: How to effectively price and monetize digital services Why existing IT infrastructures are not designed for digital service monetization Strategies adopted by leading digital service providers to grow revenue streams in the digital service economy   Top Stories » depulsio Picks Arbor Network's Security Solutions for Private Cloud » Time to 'Upset the Apps Cart'-or Energy Use and CO2 Will Spiral Out of Control » Cost Advantages Driving Growing SMB Adoption of Cloud CRM » How the Cloud is Coming to the Rescue for Businesses   From The Expert Corner April 18, 2013   By TMCnet Special Guest Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence   The growing popularity of social and mobile channels is driving a paradigm shift in customer communications. Companies are now faced with an imminent contact center revolution and support professionals are gearing up to engage with customers though social media, blogs, community forums and mobile apps. The tech savvy next-generation customer uses a myriad of devices and expects that each of these can be utilized as a powerful tool for support. The contact center playing field has been dramatically altered by the extensive use of mobile devices which have now overtaken the telephone and PC as the preferred means of communication. Customers now demand around the clock support and are increasingly voicing their opinions and requests through social media channels. Read more... Read more about Cable, Satellite, Information Technology   Featured Video Shango Discusses Cloud-Based Services at COMPTEL PLUS   TMCnet Free Premium Content » Hybrid Cloud Storage: Getting the Best of Two Worlds » Social Business in the Cloud » Cloud & Carrier Routing: Turning Complexity Into Capability   Featured Channels » Cloud CRM » Cloud Hosting » Cloud Communications   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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